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5.Amounts of process residuals disposed (in tons) 6.Revenue share credits back to the City (if any) 7.Total number of stops 8.End Market Certification as specified in 7.06 9.Monthly reports shall be due to the City by the 15th day of each month Annual reports shall be due by January 31. The Contractor will be encouraged to include in its annual report recommendations for continuous improvement in the City’s recycling program (e.g., public Examples of monthly and education, multifamily recycling, etc.). annual reports shall be included with the Contractor’s proposal. 6.02. Customer Relations Report Annually the Contractor shall provide the City with 1.A list of all customer complaints, including a description of how each complaint was resolved. 2.A list of all addresses where education tags were left for residents and why the tags were left. 3.A list of all missed pick ups reported to the Contractor. 6.03. Annual Report to Multiple Family Dwelling (MFD) Owners The City’s Contractor shall provide an annual report by January 31 of each year to the MFD owners served by the City’s contractor. A copy of each report to the MFD owners shall also be submitted to the City. The report shall contain, at a minimum, the following information: 1.Name of owner, building manager and contact information (mailing address, phone numbers, e-mail, etc.) 2.Street address of each MFD served. 3.Number of dwelling units for each MFD. 4.Description of collection services made available to occupants, including number of MFD recycling stations, number of MFD recycling containers, location of stations and dates of collection. 5.Description of public education tools used to inform occupants of availability of services. 6.Tonnage estimates for each building. 7.Recommendations for future improvements (e.g., specific public education tools). 25