2014_0113_CCpacket - Laserfiche WebLink

Home

U�b S Hi H+--Jf 7 EJ REQUEST FOR COUNCIL ACTION Date: Jan. 13, 2014 Item No.: 14. a Department Approval City Manager Approval Item Description: Consider Request to Conduct a Resident Survey 1 BACKGROUND 2 It has been three years since the City of Roseville last conducted a survey of its residents. The 3 previous survey was conducted by mail in January and February of 2011. The survey was 4 administered by Cobalt Community Research. Their survey instrument was specifically designed 5 to engage residents in budget and planning decisions. Results of the survey were presented to the C, City Council at its March 28, 2011 meeting. P One of the priorities that the City Council has identified is conducting another survey in 2014 to 0 assess city services and programs and to assist in the city budget process. I U, 11 WHY SURVEY AGAIN 12 Ongoing citizen engagement is vital In order to assess residents' satisfaction with city services. A 13 community survey meets this goal by providing the city with a benchmark for determining how 14 the City's actions, or inactions, effect resident satisfaction. This feedback to the City Council 15 regarding ongoing services can be used to determine whether the city is meeting citizens' expectations and where improvements are required. 1 Surveys also allow the city to track its performance over time and can be used as a planning tool 19 by city officials, specifically with identifying issues that deserve a more detailed approach than 20 its day -to -day business operations generally allow. By instituting a performance measurement 21 program, the City Council can determine if service is improving or declining, and whether the 22 city needs to adjust resources in a particular area. 2-� 24 This performance measurement information can be tied directly to data coming out of the 25 community survey. Moving forward, when preparing the city budget, performance measures can 26 help the City Council evaluate whether the city is getting the value it expected for the money it 27 spends. 28 29 OPTIONS 3o Though there are many companies that provide community survey services, two have been used 31 successfully recently by neighboring cities. The Morris Leatherman Company, a market and 32 research firm incorporated in 2013 as outgrowth of Decision Resources, Ltd., and National 33 Research Center. 34 35 The Morris Leatherman Company 36 The Morris Leatherman Company is a market and research firm incorporated in 2013 after the 37 closure of Decision Resources, Ltd. The company, which is located in Minneapolis, continues to Pagel of 3