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I: <br />must receive email of changes. <br />No such provision Section 5(D) (3)—Grantee will respond to No such provision. <br />written requests for data by the <br />City/Commission during petition for relief <br />under effective competition. <br />Sales Procedures <br />Section 5(3) Grantee shall not Section 5(E}—Grantee will not engage in No such provision. <br />exercise deceptive sales procedures deceptive sales practices and inform non- <br />Subscriber of all services. Commission must <br />be notified of package changes. <br />Subscriber Inquiry and Complaints <br />Section 5(4) Grantee to have Section 5(F) (1)—Grantee to have publically No such provision. <br />publically listed toll free number, listed toll free number, twenty four (24) hours <br />twenty four (24) hours per day, seven per day, seven (7) days per week. <br />(7 da s er week. <br />Section 5(4) Establishes guidelines Section 5(F) (2)—Establishes guidelines far No such provision. <br />for answering the phone, telephone answering the phone, telephone lines, <br />lines, personnel, and busy signal personnel, and busy signal guidelines. <br />guidelines. Requires reporting of compliance. <br />Initial Assessment 5-27-14 <br />