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Job Summary: 33 Under the direction of the Information Technology Manager, the IT Support Supervisor is responsible 34 for all aspects of the Service Desk operations of the Information Technology (IT) Division which 35 includes computer support and the Help Desk in conformity with the city, IT consortium, and 36 departmental goals and objectives. This position serves as the lead customer support contact for IT 37 customers, coordinating technical issues and resolving problem situations in a professional manner 38 and serves as a member of the Information Technology Leadership Team. 39 40 This position helps the IT Manager to define, establish and attain overall goals and objectives of the IT 41 Division and performs specialized duties as assigned. This position will apply professional principles 42 and judgment to assist with the planning, leadership, operations, and administration of the Help Desk 43 area, to assure effective operation and to avoid service interruptions in any of these functions while 44 providing for the comprehensive management and supervision of the assigned functions and programs 45 to include but are not limited to the planning, day to day operations, supervision, development, 46 training, budgeting, analysis and troubleshooting, and administrative and managerial duties within the 47 IT Service Desk area including reporting and recordkeeping; and takes an active leadership and 48 participatory role in department programs, and operations. 49 50 Pay Grade – Exempt 14 Range: $36.97 - $44.54 / $76,893 - $92,643 51 52 The Support Supervisor will serve as the lead contact for all IT customers and will be responsible for all 53 aspects of the IT service desk operations including analysis and troubleshooting, allocating support 54 resources, and researching and applying new technologies. They will provide day-to-day supervision of 55 six customer support employees. 56 57 The Council is asked to consider establishing this new position so we can address immediate IT support 58 needs in Roseville and the Metro I-Net group. Staff will be available to answer any Council questions 59 or concerns. 60 PO OLICYBJECTIVE 61 Joint cooperative ventures are consistent with past practices as well as the goals and strategies outlined 62 in the Imagine Roseville 2025 process. 63 FI INANCIAL MPACTS 64 As noted above, the position is expected projected to carry salary and benefits of approximately 65 $110,000, of which $25,000 will be funded by Roseville. The remainder will be funded by other 66 partnering governmental agencies. 67 SR TAFF ECOMMENDATION 68 Based upon the current IT support needs for both the City and other members of the Metro I-Net 69 group, Staff recommends the City Council approve the establishment of this new position. 70 RCA EQUESTED OUNCIL CTION 71 Motion to approve the establishment of a new IT Support Supervisor position in the Information 72 Technology division. 73 74 75 Prepared by: Chris Miller, Finance Director Attachments: A: Not applicable. Page 2 of 2