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City Council Meeting Retreat Tuesday, February 18, 2015 Page 10 Councilmember McGehee added that the big emphasis was on satisfaction, whether done pre- or post-survey and specific to the process itself. Mr. Rapp clarified that if the KOI was community satisfaction was the indicated tar- get, it should be refined to stipulate large projects or issues with a clear definition of how to define how you intend to define that 90% satisfaction rate (e.g. the Communi- ty Development Department creates a community engagement process and the Police Department has a separate process for their work or is the intent for a comprehensive satisfaction level?). When he considers civic engagement, Councilmember Willmus noted the often- missed demographic in Roseville was renters or those new to the community and not yet aware of the process and how things are done, causing them to not be participa- tory in that process. Councilmember Willmus questioned what outreach or KOI was available to account for that missing demographic. Councilmember McGehee noted she and City Manager Trudgeon had talked about several things, including communication efforts that could come down to the level of leaflets distributed in target areas. Mr. Rapp suggested that what Councilmember Willmus was suggesting was actually a separate KOI. Target: Participation in reaching a currently underserved percentage or seg- ment of the community Mayor Roe concurred that this was a key to community satisfaction. Target: Volunteer opportunities City Manager Trudgeon noted the KOI was to make opportunities for volunteers, not in numbers but in the variety of opportunities by offering a variety of different ways for people to be a part of and work with the community. Councilmember McGehee added that, at one point, City Manager Trudgeon made the distinction between community satisfaction and its participation on major projects. Councilmember McGehee noted that historically, volunteer opportunities have been specific to several departments, but opined that one thing that had been overlooked was how to engage people in the community in their areas of expertise or talents, sav- ing staff time and also involving them in community efforts. Councilmember McGe- hee provided several examples, including organic collections with four residents al- ready coming forward offering their broad background and interest. Councilmember McGehee suggested the City Manager could call them in on an informal basis to re- search background information and best practices used by other communities, or ask them to perform the research. Through this process, Councilmember McGehee