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City Council Meeting Retreat Tuesday, February 18,2015 Page 33 Councilmember Laliberte stated that it involved efficient and effective structure and use of resources. Mr. Rapp suggested the struggle with this KOI was because there wasn't a good measurement for problem-solving. Mayor Roe clarified that the struggle was with it as an outcome indicator. Mr. Rapp opined that it was more applicable to organizational effectiveness and how to measure those assets and deploy resources in the most effective manner. If running the business, Mr. Rapp stated he would be concerned with the effec- tiveness of the organization itself: what customers thought, the cost per unit, and life cycle. Mr. Rapp opined that this was missing here. Councilmember Laliberte opined it could be more of a performance measurement as with other outcome indicators; with strategic initiatives to get at those structur- al items. Mr. Rapp agreed that "asset utilization" or something around efficiency or opera- tions could be a target, with each department having developed one core effi- ciency measure by the end of the two-year period (e.g. response time for Fire or Police Departments, efficiencies in snow plowing for the Public Works Department) or other ways to measure the effectiveness of operations and estab- lishing a core to look at. Mr. Rapp opined that this would be more meaningful in terms of measuring effectiveness. Councilmember McGehee opined that the examples given by Mr. Rapp were of a silo mentality, and noted the desire was to encourage interdepartmental collabora- tion. If so, Mr. Rapp suggested coming up with targets inviting the collaborative ap- proach, instructing effectiveness and efficiency. Mayor Roe suggested a measurement could be by encouraging breaking of silo thinking, where doing so made sense and at the end of two years, provide exam- ples of how and where it worked. Councilmember Laliberte noted previous discussion about duplicative communi- cation functions resulting in a more streamlined approach, and suggested other may be additional opportunities. Councilmember Laliberte stated that she saw Roseville as becoming an example of multi-departmental work at some point in the near future. Councilmember Willmus opined that he saw a clear nexus between this and quali- ty of life issues in getting at the bigger picture.