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Special City Council Meeting Monday, May 27, 2015 Page 6 At the request of Mayor Roe, Finance Director Miller estimated the cost for a Bond Rating Consultant in the range of$10,000. License Center Supervisors Pam Ryan and Dorothy Wrzos In reviewing budget priorities for the License Center, Ms. Ryan noted four major goals or priorities, three of which would affect the 2016 budget. In order to meet operational needs outlined in the Department's strategic plan, Ms. Ryan advised the need for hiring three new FTE's. As part of last year's re- quirements adopted by Homeland Security and the National Passport Agency, Ms. Ryan advised that the first FTE would be for a lead or supervisory on the passport side, as the passport and the driver's license functions were now mandated to be completely separate operations with different entrances and employees to avoid any potential conflicts of interest in handling documents. While the Center has four part-time passport employees, Ms. Ryan advised that they had not yet faced the challenge in providing separate supervision for that function. Ms. Ryan noted that she and Ms. Wrzos could serve as Heads of Facilities, but could not touch passport functions, or provide any back-up or supervision; and someone needed to be in charge of passport staffing to pursue passport acceptance through federal site visits, handling customer complaints, and allow creation of additional revenue for the passport function, not currently available. Ms. Ryan noted that other areas of involvement for this position could be to become more involved with the natu- ralization services, reach out to local colleges for study abroad programs, address travel needs of high school students through exchange programs and other needs, as well as being involved with the community to enhance revenue-generation for that function and the supervisory position. Ms. Ryan deferred to Ms. Wrzos to address the two additional positions for Li- cense Center operations to address current voids. Over the last five years, Ms. Wrzos advised that License Center transactions had increased by 11%, with no increase in FTE's since 2008, providing better insight for the City Council as to why they were requesting two additional FTE's in the 2016 budget. Ms. Wrzos noted current title work and transactions for nine large automobile dealerships, and pick-up/drop-off services provided by License Center staff on several weekdays, while other companies dropped off their transactions on a daily basis. Ms. Wrzos noted this unknown daily transition traffic continued to be a challenge in providing good customer service/turnaround time for all their cus- tomers. Ms. Wrzos opined it was important for the Roseville License Center to concentrate on local businesses to protect it from another registrar who could of- fer better and faster service who could take away businesses from Roseville.