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Special City Council Meeting Monday, May 27, 2015 Page 7 Ms. Wrzos further noted the need for an additional counter person, with wait times and lines increasing due to difficulties in meeting customer service needs based on the increased number of transactions. Ms. Wrzos advised that the Rose- ville License Center had a great reputation with the state and its customers, with frequent referrals, but in order to maintain that reputation and/or build the cus- tomer base, the Center needed to better position itself in expanding that customer base and protect the current client base. At the request of Mayor Roe, Ms. Ryan advised that she and Ms. Wrzos would work on a more detailed projection of additional revenue available that would handle the additional costs for 3 FTE's; with that information presented in the near future. At the request of Councilmember Etten, Ms. Ryan addressed current designation of one person, typically one of the four leads, to work specifically with automo- bile dealers as they brought in their transactions. However, Ms. Ryan noted this meant pulling that person from the counter to complete those operations, with someone else, usually her or Ms. Wrzos, filling in that void and taking them away from their supervisory duties. Ms. Wrzos concurred, noting that one of the License Center's largest clients was Enterprise rentals, with daily and frequently out-of-state transactions, with the Roseville License Center currently having secured all of their new vehicles through this office, and typically requiring one of three available Deputy Regis- trars to process those daily rentals. Ms. Ryan noted the typical Enterprise registration changed every 3, 6 or 8 months depending on the resale schedule, since they didn't keep the vehicles for an entire year. However, Ms. Ryan noted, while being lucrative, it was also time- consuming and often required several transactions for one vehicle depending on whether or not the vehicle was sold. Ms. Ryan noted staff had performed a cost analysis for daily rental transactions and the time and money spent to perform that work; while noting this didn't take away from the Center's revenue, since this represented a huge dealership for them, with the potential of 250 — 500 vehicles per week at $10/vehicle. However, if the Center is unable to meet Enterprise's turnaround needs, Ms. Ryan noted this threatened the Center's reputation as well as retaining this client. At the request of Mayor Roe, Ms. Ryan noted the Center can process more auto- mobile dealer applications than walk-ins from the street; but the goal was to retain those dealerships through good customer service while also meeting the service needs of walk-in traffic. Ms. Ryan noted another auto dealership in Maplewood and yet another in Roseville that the Center would like to pursue as clients; how- ever, they were not currently in the position to do so with current staffing without jeopardizing their current clientele.