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Regular City Council Meeting Monday, August 22, 2016 Page 25 c. Volunteer Program Update Volunteer Coordinator Kelly O'Brien reiterated the city's pride in being the first municipal recipient of the Service Enterprise Award. Ms. O'Brien's presentation including a review of highlights of the award and the process itself, involving key elements and best practices involved. Ms. O'Brien opined this would bring Rose- ville's volunteer engagement to the next level throughout all levels and areas of the organization, includin� identifying new tools and strategies for creatin� a cul- ture of volunteerism. Ms. O'Brien noted some of the impacts already being seen with recognition of the city by outside entities; and reviewed some of the areas where the volunteer pro- gram continued to grow involving not only Roseville residents and businesses, but also area and statewide volunteer involvement as the community-at-large recog- nized the work being done in the city. Ms. O'Brien cited several examples of how coordination of volunteers allowed for a partnering culture and identified local programs to serve special needs and achieve community involvement. Ms. O'Brien recognized the volunteers in- volved in local Playground Builds from outside the community, and involvement of area college students in scheduling volunteer time with the city as well as serv- ing as a way to recognize and welcome new students into the community who lat- er serve as ambassadors for Roseville. Ms. O'Brien noted that with development of the volunteer database, this fall she would continue to work on a survey of volunteers, with the assistance of a volun- teer retired engineer with that expertise, as this tool was used to track and access applicable volunteer data. Ms. O'Brien noted the assistance with that volunteer survey by another volunteer with a PhD in program evaluation. Ms. O'Brien noted numbers available in tracking volunteers via database didn't capture the entire picture, but still provided an enviable picture of the volunteer hours recorded in the city that took on duties that would otherwise require staff time and effort. On the other side, Ms. O'Brien noted increases in staff time to train and supervise volunteers, depending on the project and their experience; as well as in expressing appreciation to those volunteers and encouraging their per- severance. Ms. O'Brien spoke in support of a Volunteer Coordinator position as the central point to establish a user-friendly way for people to engage rather than being bounced from one department to another; and allowing a match of skills to needs. Ms. O'Brien alerted the City Council to the future need for increased training of staff and volunteers to support those successful partnerships. As far as impacts to staff, Ms. O'Brien opined that if staff was going to continue taking on and sup-