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Regular City Council Meeting Monday, May 15, 2017 Page 11 Councilmember Willmus referenced a presentation by License Center staff last year providing a breakdown of revenue for corporate customers (auto dealers) versus walk-in customers; and asked if that picture had changed at all. Finance Director Miller advised that the two areas continued to strengthen and with additional space, the city would be positioned to grow even more, both with pass- ports and auto dealer work. However, Mr. Miller advised that staff was currently limited in their ability to recruit any new auto dealers without additional space and staffing, even though those corporate customers were the money-makers compared to everyday walk-in traffic. Councilmember Willmus asked Mr. Miller to address how he envisioned allocating the proposed $250,000 investment of the License Center. At this point, Mr. Miller advised that if the City Council authorized expanding the space, the first priority would be the passport service counter in order to address privacy and accommodate more than two customers at once. With an L-shaped counter,Mr. Miller stated that he saw that service capacity double to 4-5 customers at once. Of next highest priority, Mr. Miller advised that would involve finding a way for dedicated staff to serve auto dealers that would allow more auto dealers to be served when customer service was improved. On the motor vehicle side, Mr. Miller advised that customer service privacy is not being addressed at this time, either at the customer service counter or for the flow of customers. Specific to service counters, Mr. Miller noted the need to better seg- regate those services requiring more time from those shorter transactions (e.g. h- cense tabs versus drivers license renewals) to avoid choke points due to the current actually physical layout. While expansion and/or redefining the space could be done on parallel tracks, Mr. Miller also noted the need to remain mindful of cus- tomer disruptions so as not to lose any more customers. Councilmember Willmus asked where things were at with potential relocation of the existing tenant in the space identified for expansion. Mr. Miller reported that the tenant in that space was aware of the city's interest in the space as it evolved during acquisition discussions. While the existing tenant had rights even with a month to month lease, Mr. Miller advised that he was not prepared at this point to define the city's exposure without further discussion with City Manager Trudgeon and the city's real estate consultant. City Manager Trudgeon advised that he and Finance Director Miller had spoken with the landlord and everyone was aware that once the lease was set to be exe- cuted, it would effectuate changes, including improvements for the lease space that would require city participation as well as legal obligations for the city. While that cost remains only a guess at this point, Mr. Trudgeon advised that he would expect