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Regular City Council Meeting Monday,March 12,2018 Page 7 Finance Director Miller briefly highlighted this item as detailed in the RCA and related attachments dated March 12, 2018. With a retirement happening next month, staff is proposing a big change of having a single manager of the facility, whereas right now two people are in charge. In conjunction with this change, staff would like to create a Motor Vehicle Supervisor Position. This would allow for better supervision and better control over the distinct functions happening at the License Center. Mayor Roe asked Mr. Miller to go through the organizational structures as well as the employee count impacts on pages 2 and 3. Mr. Miller displayed the current organizational structure and the proposed organi- zational structure. In 2006, the Federal Government required a Passport and Auto Dealer Supervisor role separate from Motor Vehicles. He argued that the work- loads should be more balanced with these two supervisory roles. The total em- ployee count will go from 19 to 20, but it constitutes only a half Full-Time Em- ployee (FTE). This will give more hours per week in the Auto Dealers' side. Number of leadership roles stays at 3, so this all results in a budget-neutral im- pact. This will take advantage of the upcoming retirement and better position staff for the years to come. Councilmember Willmus asked about the change in FTE's over the last five years. Mr. Miller noted two FTE's have been added in the last five years. Councilmember Etten commended staff for suggesting this change. He appreciat- ed how FTE is moving towards the Passport and Auto Dealers side. One struggle with the Passport side is space. He questioned whether any of this helped the City's ability to serve customers more quickly and in a timely fashion. Mr. Miller responded this will help on the Motor Vehicle side. Right now, people are pulled from the counter to help with Auto Dealers. Passports are tough. The physical side limitation is only two people or two families in at a time. However, not much improvement can be had there until there is a larger area to deal with. Councilmember McGehee noted the organization chart is a vast improvement. Councilmember Willmus asked whether anything can be done to avoid pulling from the line to process Auto Dealers' transactions. Mr. Miller stated the rollout of the MNLARS system has changed the way staff has to do things. More data entry is now required. There are some limitations on what staff can do.