CCP 08052024 - Laserfiche WebLink

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Sfdsfbujpo!Nbobhfnfou!Tpguxbsf! Sfrvftu!gps!Qspqptbm!4 Total Revenue though ActiveNet: $1,650,000 !Program Registration Revenue: $1,300,000 o!Online Reservations: 91% o!Front Desk (Phone or In Person): 9% o!Number of transactions: 12,000 !Facility Reservation Revenue: $350,000 o!Online Reservations: 10% o!Front Desk (Phone or In Person): 90% o!Number of transactions: 2,384 The City seeks to implement an off-the shelf system with minimum customization. Applications to be quoted are: !Activity Registration !Facility Reservations !Household Management with (GIS Management Options Preferred) !Calendars (customer facing: facility, programs, events) !Merchant options/credit card processing (PCI Compliance) !Mobile Responsive !Email/SMS Blast to registered users !Customizable reports !Customer Demographic Reports: Ability to run confidential demographic reports !Customer Portal: Ease for customers to access receipts and update household information !Point of sale Ability to sell and inventory merchandise. !Ticketing: Events The City is interested in learning more about other product offerings that proposers feel the City might be interested in but not specifically within the scope of this proposal. For those product offerings, please provide a short description of what is available from your firm, and the costs associated with those offerings. The City anticipates having three sets of staff users: Administrative, Payment Processing, and Support. Administrative users are those who utilize the system by setting up activities, managing facility rentals, and creating reports. Payment Processing staff have the responsibility to work directly with customers to process payments either over the phone or in-person. Support staff will access the system to run rosters or facility reports. System Users Administrative 18 Payment Processing 15 Support 15 Qbhf!252!pg!2:4