2002-10-24_PWETC_AgendaPacket - Laserfiche WebLink

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All of the required equipment must be in proper working order. All vehicles must be maintained in proper working order and be as clean and free from odors as possible. All vehicles must be clearly identified on both sides with Contractor's name and telephone number. 3. Personnel Requirements Contractor shall retain sufficient personnel and equipment to fulfill the requirements and specifications of this Agreement. The Contractor will provide a Route Supervisor to oversee the recycling route drivers servicing the City. The Route Supervisor will be available to address customer complaints by cell phone or voice mail at minimum 4 hours per day. The Contractor shall have on duty Monday through Friday from 7:30 to 5:00 p.m. a Dispatch customer service representative to receive customer calls and route issues. The Contractor shall provide a 24 hour answering service line or device to receive customer calls. The Route Supervisor and all collection vehicles must be equipped with 2-way communication devices. Contractor's personnel will be trained both in program operations and in customer service and insure that all personnel maintain a positive attitude with the public and in the work place and shall: a) Conduct themselves at all times in a courteous manner and use no abusive or foul language. b) Perform their duties in accordance with all existing laws and ordinances and future amendments thereto of the Federal, State of Minnesota, and local governing boards. c) Be clean and presentable in appearance, as so far as possible. d) Wear a uniform and employee identification badge or name tag e) Drive in a safe and considerate manner f) Manage containers in a careful manner, by picking them up, emptying their contents into the collection vehicle, and place, not throw or slide, the container back in its original curbside location so as to avoid spillage and littering or damage to the container 8