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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />29 <br />30 <br />31 <br />32 <br />33 <br />34 <br />35 <br />36 <br />37 <br />38 <br />39 <br />Date: 3/09/09 <br />Item: 13.d <br />V. RELATIONSHIP WITH PUBLIC/PUBLIC RELATIONS <br />RESPONSISILITY <br />• Plans, organizes, and maintains training of employees in contact with the public, either by <br />phone or in person. <br />• Ensures that an attitude and feeling of helpfulness, courtesy, and sensitivity to public <br />perception exists in employees coming in contact with the public. <br />• Establishes and maintains an image of the City to the community that represents service, <br />vitality and professionalism. <br />• Establishes and maintains a liaison with private, non-governmental agencies, organizations, <br />and groups involved in areas of concern that relate to services or activities of the City. <br />PERFORMANCE STANDARD <br />Communication services will be considered effective when a majority of the conditions have been <br />successfully fulfilled. <br />• Contacts with the media are timely and credible. <br />• Publications are varied and consistently well-received by citizens. <br />• Feedback from the public and the community leadership is positive. <br />• City has good image with comparable organizations. <br />Rating <br />1 2 <br />Selow <br />Expectations <br />Comments: (Observations of Evaluator) <br />3 <br />Meets <br />Expectations <br />4 <br />Suggestions for Improvements: (Specific area(s) that need strengthening) <br />5 <br />Exceeds <br />Expectations <br />Commendations: (Area(s) of performance calling for praise/commendation) <br />a <br />