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With which communities wBll we be able to corr�pare aur results? 'I'he normative co�nparis�ns are �ased on abaut 3S0 j�risdictions where cztazen suar- veys have i�eez� eondueted r�centiy. Ti7ese are cnmrnunities frotn all across the United States rangizag 9a� size from just a few huncired tn pver 2 mil3ian. More than 2Qp,�OQ zesidents of counties, villag�s, tor�rnsl7ips, and cities caznpleted these suzveys az�d they are ir�tended to represent aver 3Q,Qp0,QQa A�aericans. Norzns can be custamized, too, so that your jurisdiction is compared to others in th� database of sirnilar size, locatian or type (e.g., counties, cit'res, tnwns, etc.}. Do w� ha�e �o cor�pare nur results fo nationai narms? No, the choice is yaurs. Wha� if we dan't want o�tr resulis publicixed? That is �p to yau. 'I'he fiz�al report is delivered t€� the client only, on your time sch�d- ule. Gs�zz�pariso�s watl� the norrnative data are presented in a sepai•ate repart. Resuits frarz� our database remain cc�nfidentia�. Nnrms are created by grnuping resuIts so that individ�aI jurisdictions rerr��in anonyrnous unless they choose to be mentioned for purposes of positive recdgnitian. Hov�r is tf�e validity of the survey aufhenticated? In the fina� ��eport, we pravide an elaborate descriptipn of aur meticuious survey methods. We aiso provide a cer#ificate af par�icipation, suitable for dzspiay, signed by il�e ex�cc�tive directar of ICMA and the pi�eside��t qf NRC, to ali jurisdictions that sue- cessfully eomplete the survey project. Gan results be c[s�d for measuring qovernrnent performance? Yes, the opinion of residents is critical in understanding the quality of service delivery and has becorne a�widely-uset� perforzz�az�ce zraeasurement tao�. We remind our clients that admir�istrative records a�d inde�endetlt observatinns abaut actual service effi- cieneies and qua�ity measures are important, too. We participate in lCMA's Center for Performance Measurement (CRM?. Car� we use The Natioeal Ci�Eizen Survey''"" ta collect da#a for CPM? Yes. In fact, The NCSr�` was designed to coordinake witl� �PM data eallectian. If you use The NCST"` s�rvey instrument, yau will not need to as�c citizens the sazrxe q�zes- tions again fo�� C�'M purposes. 6