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Maintenance and Support Agreement This Agreement for software maintenance and support services ("Agreement") is made and entered into this 19th day of October, 2009 by and between Law Enforcement Technology Group, LLC, a Minnesota limited liability company ("LETG") and City of Roseville ("C o R") . Pursuant to the signed Software and Hardware License and Services Agreement, LETG has licensed its proprietary software programs to CoR and CoR wishes to have LETG maintain and support its use of the software and its corresponding equipment. For good and valuable consideration, the parties agree as follows: Section 1. DEFINITIONS. "Equipment" means the physical hardware purchased by CoR from LETG pursuant to the Software and Hardware License and Services Agreement. "LETG Software" means software that LETG created. The term includes all Product Releases, Standard Releases and Supplemental Releases. "Non-LETG Software" means software that LETG does not own, but has been fully integrated into the Software, and for which all necessary and other payments have been made to enable CoR to enjoy full and unrestricted use thereof. "Products" means the equipment (if applicable as indicated in Exhibit A) and software purchased by CoR from LETG. "Release" means an update or upgrade to the LETG Software and is characterized as a "Supplemental Release," "Standard Release," or "Product Release." LETG shall determine the definition for each Release, provided that if the Release is to be defined by LETG as a Standard Release or a Product Release, LETG must also treat the Release as a new product or feature for its end user customers generally. A"Supplemental Release" is defined as a minor release of LETG Software that contains primarily error corrections to an existing Standard Release and may contain limited improvements that do not affect the overall structure of the LETG Software. Depending on CoR's specific configuration, a Supplemental Release might not be applicable. Supplemental Releases are identified by the third digit of the three-digit release number, shown here as underlined: "1.2.3". A"Standard Release" is defined as file and database conversions, system configuration changes, hardware changes, additional training, on-site installation, and system downtime. � Standard Releases are identified by the second digit of the three-digit release number, � shown here as underlined: "1.2.3". � A"Product Release" is defined as a major release of LETG Software considered being the � next generation of an existing product or a new product offering. Product Releases are identified by the first digit of the three-digit release number, shown here as underlined: Page 3 of 19