2009-02-24_PWETC_AgendaPacket - Laserfiche WebLink

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Special Pickup Addresses To ensure Chat every resident has the opportunity to recycle, Eureka Recycling offers to collect recycling from locations other than the curb for residents who request special pickup service due to short- or long-term physical limitations. This service is provided free of charge. Currently, this service is extended to almost 82 Roseville residents. Multifamily The City of Roseville has a very organized multifamily recycling program. This year one more building was brought on to the city program once their old service contracts expired and are now serviced by Eureka Recycling. The building was visited by Eureka Recycling staff to determine th.e proper setup and distribute educational materials to help the management ensure participation in the program. We have now a total of 81 multifamily complexes, 161 residential buildings, 1.2 city buildings, and 5,781 residential units being serviced on Roseville's program. In February of 2008 Eureka Recycling contacted 163 building managers and had in-depth. phone conversations discussing with them some updates in their collection schedule atad to touch base about service levels, their recycling rates and their experience participating in Roseville's program. In March 2008 Eureka Recycling mailed reports to all of Roseville's multi-family building managers providing them with the data on the tonnage recycled for their buildings and the environmental benefits of that effort. This communication provides the building managers with a concrete tool to work with their residents to get them inspired and motivated to increase their recycling. Multifamily Education Materials and Customer Service Overall, from 200$ to 2009 the number of units recycling in Roseville's multifamily program increased by 8`% with tonnage increasing by aver 4%. Eureka Recycling continues to monitor the performance at each account on an ongoing basis in order to improve participation. Our drivers track issues and staff are able to follow up immediately by offering suggestions that address the specific needs of the building and providing more education materials Eor residents. Eureka Recycling provided almost 650 pieces of recycling education (instructional posters and brochures} to the building management anal residents of the newly established and existing multifamily accounts in 2008. Eureka Recycling continues to monitor the performance and service issues at each account i.n order to adjust service levels on an ongoing basis. Capacity far storage is an issue that gets addressed through our attentive drivers and involved on-site contacts so that more carts get added as residents recycle more. In 2008 an additional fi0 carts were added to buildings where increased recycling capacity was necessary to service the increased recycling needs of the residents. 3