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Multifamily Recycling Program <br />The City of Roseville has a very organized multifamily <br />recycling program. This year one more building was <br />brought on to the city program once their old service <br />contract expired and is now serviced by Eureka <br />Recycling. The building was visited by Eureka <br />Recycling staff to determine the proper setup and <br />distribute educational materials to help the management <br />ensure participation in the program. We now have a total of 82 multifamily complexes, 161 <br />residential buildings, 12 city buildings, for a total of 5,851 residential units being serviced in <br />Roseville's multifamily program. <br />In February of 2009 Eureka Recycling mailed reports to all of Roseville's multifamily <br />building managers providing them with the data on the tonnage recycled for their buildings <br />and the environmental benefits of that effort. This communication provides the building <br />managers with a concrete tool to work with their residents to get them inspired and <br />motivated to increase their recycling rate. Eureka Recycling's staff update building <br />managers' contact information whenever possible and this small routine has a huge impact <br />on staying connected with buildings and the residents that live there. If it were not for the <br />diligent work of Eureka Recycling staff to ensure correct and updated data, effective and <br />timely communication, like the tonnage summaries for building, would not be possible. <br />Multifamily Educational Materials and Customer Service <br />Eureka Recycling continues to monitor the performance at each account on an ongoing <br />basis in order to improve participation. Our drivers track issues and staff are able to follow <br />up immediately by offering suggestions that address the specific needs of the building and <br />providing educational materials for residents. Eureka Recycling provided 220 pieces of <br />recycling education (instructional posters and brochures) to the building management and <br />residents of the newly established and existing multifamily accounts in 2009. <br />Eureka Recycling continues to monitor the performance and service issues at each account <br />in order to adjust service levels on an ongoing basis. Capacity for storage is an issue that gets <br />addressed through our attentive drivers and involved on-site contacts so that more carts get <br />added as residents recycle more. <br />4 <br />